Operations Coordinator

  • Regions
  • Country United States
  • City Houston
  • Type of Employment Permanent
  • Job number WTSBD23791

About the job

Oversight and coordination of service delivery to global principals’ vessel nominations/appointments routed through the Service Center. Ensures Principal & vessel requirements are met focusing on delivery to the client and value for money. 

Service delivery as required

Ensure staff meets service delivery requirements

Data integrity

Customer service
 

  • Comply with Principal procedures, instructions and policies
  • Process Principal appointments within KPI parameters
  • Appoint Local Agents in accordance with Principal working instructions
  • Liaise with Hub accounts to arrange funding where applicable avoiding delays to vessels
  • Liaise with various principals relating to past/current/future vessels calls
  • Coordinate vessel calls with local company Office’s & Sub agents
  • Follow up on Principal request for information
  • Utilize Your company as per Standard Operating Procedures
  • Maintain data integrity within your company where required
  • Monitor Group E-mail and message management to deliver contractual services to maintain service delivery
  • Follow up with Principal queries relating to vessel calls
  • Monitor Group E-mail
  • Negotiate with vessel owners
  • Negotiate with third party agents
  • Critically review Proforma and Post Proforma disbursements for accuracy
  • Obtain relevant Baseline Templates where applicable
  • Work on call as and when required, on a rotation basis
  • Adhere to all internal company processes and procedures
  • Ensure 100% compliance in relation to company’s Ethics Policy and UK Legal requirements
  • Implement new procedures as needed
  • Maintain company HSSE requirements

 

Requirements

Must have a HS Diploma or GED.  Maritime degree is strongly preferred.
Essential:
  • Proficiency in the English language
  • Numeracy and literacy skills
  • Keyboard skills
  • Ability to understand relevant procedures including Health and Safety requirements.
  • General Office Skills/Knowledge
  • PC literate, including Word/Excel/Outlook
  •  Customer Service Orientation
  • Effective Communication skills both verbal & written
  • Ability to work individually & as part of a team on own initiative
  • Planning time to ensure the highest level of customer service is achieved at all times and tasks are not only met but exceeded wherever possible
  • Flexibility regarding working hours and duties
Experience in the maritime industry is highly desirable.
 

·         Customer Focus

·         Ethics and Integrity

·         Organisational Commitment

· 

Quality Focus

Team Work

Data Collection

Adaptability and Change

Flexibility

Data Analysis

Initiative



 

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