Operations Officer

  • Regions
  • Country Netherlands
  • City Den Haag
  • Type of Employment Contract to Permanent
  • Job number WTSmvan24188

About the job

Purpose
To handle all requests and queries from consultants seconded to clients.
To continuously liaise with consultants in order to be pro-actively aware of their requirements, of their job (agent) satisfaction, and of potential new business opportunities.
To contribute to customers’ satisfaction of WTS’ consultants and clients.

Principal accountabilities
Operations
  • To manage and handle all requests from current consultants, with a systematic approach
  • To maintain direct and regular contact with consultants
  • To liaise with client representatives when required for handling of requests and queries
  • To liaise with the operational support staff in country offices abroad
  • To handle the Health and other insurance matters
  • To assist in review and procurement of Operations supplier contracts
  • To regularly review, evaluate, discuss and present progress with the OM
  • To help improving operations work processes continuously
  • To identify and to report complaints deviations
  • To monthly collect HSE performance data as directed by the OM
  • Assist other Operations Team members when required 
Contracts
  • To assist in new employee contract negotiations and client work order variations
  • Timely issue of contracts to consultants
  • Compilation of required forms and documents
  • Contract administration / contract amendments / contract end confirmations
  • Managing internal and external authorization of contract related documents
  • Monitor receipt of required documents
  • Accurate submission of all Employment details into Operations Databases
  • Accurate submission of change orders to Finance
Travel & Logistics
  • Timely arranging/coordinating/booking of travel requirements of consultants
  • Timely arranging/coordinating of visa/work permits for consultants
  • Obtaining and recording of knowledge in the field of travel/visa/work permits
  • Coordinating of facilities (car, house, insurances) for consultants
  • Accurate submission of all travel & logistics details into Operations Database
  • Managing outsourced activities in cooperation with the Operations Manager
  • Administrating and issuing of safety passports.

Requirements
  • Bachelor degree 
  • 1-5 years experience in an International environment preferably with a professional (service) company
  • Languages required: English & Dutch - "A"-level
  • Software knowledge of Windows & MSOffice
  • Living in/around The Hague

Personality profile

To actively participate / stimulate a Company culture, which reflects an international customer focused-, service minded, multi-tasking, entrepreneurial-, pro-active-, innovative- outward looking- and performance orientated organization, working as a team with open communications in an effort to continuously deliver quality services to the satisfaction of WTS’ customers, internal and external.

Are you interested and available immediately, please apply as soon as possible!

 
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