Type of Employment
About the job
Manage the efficient running of the North America Service Center & Global Principals specific to that hub location
Accountable for performance and service delivery of a team of industry professionals providing regional support for large global customers.
Manage the day to day service business and ensure all processes are efficiently executed.
Defining, implementing, development & improvement of Internal & external operational and financial processes as/when required.
Ensure Service Centre Personnel Monitor Group E-mail communications & ensure timely replies are sent to principals & other relevant parties.
Ensure the creation and management of Performance objectives for Service Centre employees.
Identify Staff training needs and arrange training by suitable ways and means.
Comply with the company’s quality control, compliance & HSSE policies.
Comply with & implement Principal procedures/ requirements.
Implementation of new Principals into the Service Centres.
Ensure Service Centre Personnel Follow up on Principal request for information and queries relating to vessel calls.
Proactively maintain an overview of all financial activities relating, but not limited, to vessel calls, Principal Funds, Disbursement turnaround etc. as required.
Proactively explore all areas where efficiency savings, both in Financial & Time management terms, can be obtained. Findings to be reported both internally & externally to Principals.
Evaluate & Audit performing agents as and when applicable.
Ensure Service Centre Personnel Negotiate with vessel owners, third party agents and other service providers to obtain competitive rates, terms and services.
Monitoring of KPIs and providing regular reports thereon.
Ensure Service Centre personnel maintain data integrity within team where required.
Support other Service Center Managers as/when required.
Reporting to Principals defined requirements.
Accurate & on Time Internal Management reporting as required (Operational & Financial).
Must have degree and at least five years agency experience or equivalent maritime qualification
- Operational management experience in a global marine company (Agent, Owner, Charterer, Broker)
- Project management experience
- Change management experience
- Valid Work permit (if applicable)
- Flexibility regarding working hours and duties
- Available to travel internationally
- Customer Service Orientation
- Effective Communication skills both verbal & written
- Ability to work individually & as part of a team on own initiative
- Process Driven
- Results Orientated
- Business Acumen