Field Service Engineer

  • Regions
  • Country United Arab Emirates
  • City Abu Dhabi
  • Type of Employment Permanent
  • Job number WTSZM24959

About the job

Field Service Engineers will provide customers with technical expertise and solutions. Will respond to customers via phone and on-site to troubleshoot, perform diagnostic tests, calibrate, perform repairs, and provide technical knowledge on most Smith Meter products as well as peripheral products and Metering systems. Daily contact with customers, distributors, and sales offices. As needed, interfaces with employees in all areas and at all levels of management within the company. 
  • Assignments often involve basic technical observations, resolving client issues.
  • Findings are most often summarized & reported to others for further analysis or to resolve the issues.
  • When attending to site for Service calls should be able to individually handle issues and capable of planning and implementing corrective actions as required.
  • Methods follow application of basic scientific/engineering principles & specific procedures.  
Key Responsibilities  
  • Field Service Engineer will assist with project estimates, write job quotations, execute invoicing to goal, and provide technical support.
  • Perform in-house product repair as required, warranty administration, and electronic board repair.
  • Assist with the creation and maintenance of product literature, as well as contribute to customer training curriculum. Assist with managing departmental assets (e.g. tools, test fixtures, and demo equipment).
  • ccurately report departmental utilization, recovery, repair activity, and warranty cost to the Aftermarket Manager. Performance objectives are to maintain quality standards, productivity, and profitability through the performance goals of the department set by the Company. 

Requirements

REQUIREMENTS:  
  • Bachelor’s degree in Engineering (Electrical, Electronics, Instrumentation).
  • More than 5 years in a Field Service Engineer role with prior experience working in electrical, mechanical, or similar vocational training preferred.
  • Strong oral and written communication, interpersonal, organizational, and analytical skills. Must possess proper soldering techniques, electronic component diagnostics, and use of electronic circuit test equipment.
  • Must possess superior electronic and/or mechanical repair aptitude. Familiarity with microprocessor based circuitry and programming techniques. Leadership capability and good aptitude. Knowledge of various aspects of a Field Service.
  • Basic understanding Flow Measurement, Engineering practices, design methods & calculations. Knowledge of PC, Windows, Office Software.
  • Oil and Gas Industry Safety Standards and requirements. Hands on Service experience.
  • Capable to Read, interpret & prepare applicable technical information. Control systems knowledge and maintenance of PLC and PC based control systems. Measurement Systems are Electro Mechanical equipment and the Engineer to have a flare for Mechanical equipment like, pipelines, Valves, Pumps and other mechanical equipment with moving parts.
 
 
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