Job Description

As a Technical Support Specialist you are responsible for the BESS of the end users in the Netherlands, UK and Scandinavia. From the control room you ensure that the BESS perform optimally and you help the customers reactively.

Together with your colleagues, you guarantee the quality control process for verifying and documenting the agreed performance of the installations. In addition, as a Technical Support Specialist you will provide project-oriented aftercare to controllers. This allows you as a support team to minimize the downtime of the installations.

Of course, in this role you are keen to ensure that company rules, safety regulations and codes of conduct are always observed.

Responsibilities:

• Provide technical support with all incoming calls and emails from the service inbox/service number.
• Be the interface between the customer and the organization for all operational topics
• Actively and pro-actively monitoring all assets.
• Perform remote troubleshooting and alarm investigations.
• Record all alarms in the service ticket system and inform the customer for each stage of the operational state of the asset.
• Making battery systems performance analyses using our “supervision control and data acquisition systems”.
• Preparing service orders for “on call” follow up of alert.
• Keep in order all service related records using our ticketing system.
• Liaising with customers regarding specific failures.
• Meet safety and quality requirements.
• Continuously improving the performance of the battery systems on the error/gap analysis on response time and Operation Data statistics.
• According to each SLA, keep a log book of availability exclusive events. Implement all availability corrections. Prepare and share with the customer monthly the availability reports and all exclusive events/visits.Upon confirmation from the software specialist and permission from customer implement remote software updates.

Requirements:

• Your driven personality and electrical background with a customer oriented mentality will be an added value to the team. For this challenging position, we are looking for a person with a Strong and clear communication in the English language in word and writing. But also be able to work evening shifts and/or consignment shifts, for unfortunately there are also out of office hours breakdowns that require response.

• Knowledge of Scada and/or PLC control
• Bachelor’s degree in the field of energy technology or sustainable energy

Tagged as: Office