Job Description

Operating as a key member of client’s European team, the Field Service Technician will be responsible for all post-sale technical field support. This role is solutions, integration and services oriented focusing on finding solutions for their customers.

• FST will be required to install, Maintain, and repair equipment
• FST will also be required to attend customers to service and repair all of the above equipment and diagnose and fault find to resolve the reported issues.
• At times FST will be required to interact with challenging customers and communicate effectively.
• Working hours Monday-Friday 8.30am on site – 5.00pm off site, with over time when required, Participating on call Rota, FST available for out of hours emergency callouts including weekends.
• Independent & responsible working and confident to seek help, support, and advice as necessary

This is a full-time position. Over-time and Benefits apply
 

• Responsibilities

 
 Key responsibilities for this role include, but are not limited to:
 

• Work closely with regional and global customer support centres and other FSTs to achieve optimal outcomes for client and her customers.
• Execute all field service activities (e.g. install, test, commission, diagnose, repair, support, etc) on client systems according to client`s Policies and Procedures, and/or coordinate external teams on the execution of those activities
• Liaise with all clients/suppliers in a professional and courteous manner with a view to improve client’s reputation within the industry and increase business opportunities.
• Work with subcontractors on site and remotely, by guiding and monitoring them throughout their interventions on client products. For time to time, you will be required to audit their services and reports to secure the upmost quality and accuracy of their services and reports.
• Comply with all necessary safety procedures.
• Work within ISO9001 equivalent quality Standards, and any other local regulation or company regulation
• Attend product training courses (in the UK and abroad) and work towards completion of client Professional Certificate in order to build competence in providing technical assistance and support to our customers.
• Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met

• Maintain good communications and team working with all Stakeholders.
• Complete personal administration in a timely and accurate manner.
• Maintain all test equipment, tools and company property in good and working order
• Identify any opportunities to improve efficiency and effectiveness of company processes.

• Generate and submit timely high-quality reports and other technical documentation outputs from your work, on the field and outside the field, using the defined systems. In addition to specified reports, it is expected you provide product improvements where you see fit and feed-back customer input.
• Be hands on and work in accordance with the defined SOPs
• Work in accordance to the schedule provided to you in a weekly base
• Travel to the client`s sites as required
• Performed integration, validation and verification testing, by collaborating with internal teams and vendors to integrate, debug, fix and improve products, documenting development phases and monitor systems.

• Requirements

• Relevant qualifications such as HNC Electrical and Electronic Engineering;

• NVQ Level 3 Diploma in Installing Electrotechnical Systems and Equipment (Buildings, Structures and the Environment) or
• NVQ Level 3 Diploma in Electrotechnical Services (Electrical Maintenance);18th edition;
• And City and Guilds Certificates (C&G) C&G 2391.50 and 2391.51 or C&G 2391.52; and C&G 2919 EV Charging

• Good working knowledge of Health & Safety legislation
• Full UK driving license
• Installing / Servicing and rectification of Equipment
• Good experience with general electronics design and familiarity with processor-controlled devices
• Experience working with LV mains to 480VAC and DC systems up to 1000V
• Affinity working with PCBs/ESD sensitive equipment
• High level ability to understand the environment at the site.
• High level understanding of safety regulations and requirements
• Maintaining high levels of health & safety standards
• Capable in Diagnosing Mechanical & Electrical faults
• Initiative, resourcefulness, a mature and positive attitude to work
• Good communication skills within the team and customer environment
• Self-motivated and able to work as part of a team
• Ability to adapt and a willingness to learn and undergo training
• Working indoors or outdoors at customer premises
• To be presentable, polite, and courteous, addressing customers in a professional and friendly manner and with empathy
• The job is physically demanding and involves regular lifting of heavy objects and involves regular bending and kneeling
• Excellent time management skills, especially while on site.
• Excellent local and remote diagnosing, problem definition, problem-solving, troubleshooting, and communication skills
• Ability to provide step-by-step technical help, both written and verbal, using local and remote desktop applications and help desk software as needed.
• Flexibility for travelling within Europe as required to provide on-site installation coordination, test & commissioning’s and technical support, with short reaction time

• Nice to have

• Understanding of OCPP protocol, programming, integration and debugging
• Hands-on experience with Linux environments
• Experience with EV charging industry

• Environmental, Health & Safety requirements

In the interest of personal safety, all employees have an obligation to:

• Comply with all safe work practices, rules, procedures and instructions with the intent of avoiding injury to themselves and others, damage to plant or equipment and environmental pollution.
• Take reasonable care for the health and safety of themselves and others.
• Wear personal protective equipment and clothing where required.
• Comply with any reasonable direction given by Management for environmental, health and safety.
• Not misuse or interfere with any environmental or health and safety equipment provided.
• Report all near misses, accidents and incidents on the job immediately.
• Report all known or observed hazards to their Supervisor or Manager immediately.