Job Description

Job Title: Senior Business Operations Specialist

Job Location: Nairobi Kenya 

Company Overview:

Our Client, a leading global technology organization, is seeking a Senior Business Operations Specialist to join their team and drive process optimization across the organization. With operations spanning 109 countries in Central and Southeastern Europe, Middle East, and Africa (CEMA), They are committed to enhancing efficiency and quality throughout their marketing operations. This role will involve collaborating with stakeholders and implementing projects to improve our business processes and systems.

Key Responsibilities:

• Execute critical marketing business processes in the CEMA region, ensuring smooth functioning of marketing operations.
• Conduct thorough business process analysis to identify opportunities for improvement and automation.
• Develop and implement business process improvement projects, including workflow redesign, system integration, and data management.
• Monitor and evaluate the performance and impact of business processes using metrics and feedback.
• Provide guidance and support to various teams and departments on business operations.
• Facilitate cross-functional communication and collaboration to ensure alignment between teams.
• Create and maintain documentation and training materials for business processes and systems.

Key Requirements:

• High proficiency in English.
• Strong personal efficiency and ability to deliver results.
• Mastery of Microsoft Office suite.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Outstanding communication and presentation skills, capable of conveying complex ideas to diverse audiences.
• Self-learner with the ability to quickly grasp new tools and processes.
• Experience in business operations, process improvement, or project management is a plus.
• Familiarity with Microsoft Teams, Outlook, Project, and Power Automate is advantageous.
• Certification in business process improvement or project management is a bonus.

WTS ENERGY is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Tagged as: Hybrid