Job Description

Job Summary
The Technical Service Engineer (TSE) provides the required technical support to the Sales, Projects,  Operations, and Management teams, and monitors company-supplied Products and Services to ensure they meet the required OEM and industry standards and exceed Customer’s expectations. 

Main Responsibilities
•    CUSTOMER RELATIONS 
Performs quarterly customer surveys for the quality of COMPANY services supplied to Customers and organizes quarterly Customer service quality meetings. 

•    SALES 
a.    Contributes to the technical input of bids/tenders, and participates in sales calls. 
b.    Recommends new markets and business opportunities to Management 

•    TECHNICAL 
a.    Acts as the company’s internal specialist for machinery and performance analysis 
b.    Ensures oil and coolant samples are collected from all COMPANY-operated equipment, sent to CAT SOS Lab in PH, results are reviewed and interpreted, and recommendations made to Management and Customer. 
c.    Generates technical specifications, performance runs/limits, and parts lists for COMPANY-operated equipment 
d.    Creates a technical library that includes parts manuals, O&M manuals, drawings, etc for company-owned and/or Operated Equipment. 

•    OPERATIONS 
a.    Implements and manages a Computerized Maintenance Management System (CMMS), and develops and monitors the implementation of preventive and predictive maintenance plans and schedules 
b.    Participates in overhaul and commissioning of CAT engines, when required follows up on the performance of company-overhauled equipment, and makes performance improvement recommendations. 
c.    Leads Root Cause Failure Analysis (RCFA) for any major and catastrophic equipment failures and coordinates corrective actions to prevent a re-occurrence and minimize equipment downtime. 

•    TRAINING 
a.    Works with O&M Supervisors to conduct annual technical competency assessment for COMPANY field personnel, prepares training plans, and organizes and conducts in-house training activities 
b.    Keeps abreast of natural gas engine and other rotating equipment technologies 

Educational Qualifications and Skills

• Technical or Engineering degree in Industrial Processes, Mechanical, Chemical, or Petroleum
• 10 – 15 years total experience with at least 7 years of hands-on field experience    
• COREN certification + NSE membership
• Hands-on experience with CAT G3500 and G3600 engines and Ariel compressors
• Hands-on experience with Waukesha engines and Dresser-Rand compressors
• Operating experience with Altronic and Murphy Control Panels, DCS & PLC dynamic control systems
• Good knowledge of PC tools (Microsoft Office and Microsoft Project)
• Good knowledge of CMMS and Inventory Management Systems.
• Leadership skills must be able to multi-task, & perform under pressure
• Must be able to work safely and mentor less experienced technicians
• Good report-writing skills              
• Good team player    
• Good knowledge of root cause analysis techniques  
• Good interpersonal, communication
• Ability to read/understand P&ID-PFD-ISO          
• Good supervision skill

Location:    Lagos

Tagged as: Office