Frequently Asked Questions
Questions and answers about how we support our consultants.
Frequently Asked Questions
General
How do I access my contact details with WTS Energy?
You can access your contact details by logging into your Consultant Portal.
How do I update my personal information (contact details, address, etc.)?
Personal information can be updated by logging into your Consultant Portal. Alternatively, you can always contact your dedicated Operations Officer to assist you with the update.
Support & Communication
How can I contact someone if I have a concern or question during my assignment?
You will be assigned to a dedicated Operations Officer, who you can always contact for concern or question during your assignment.
Is there ongoing support available during my assignment?
Yes, WTS Energy provides continuous support to our consultants. Your dedicated Operations Officer is always available to assist with any work-related issues, personal concerns, or project updates.
How can I communicate with my dedicated Operations Officer?
You can communicate with your dedicated Operations Officer via email and phone.
Compliance & Legal
How do I ensure compliance with local regulations during my assignment?
WTS Energy ensures that all assignments comply with the local laws and regulations. You will receive guidance on necessary legal documentation or certifications before beginning your assignment.
How can I obtain necessary certifications or training for my role?
We provide opportunities for professional development, including relevant training and certifications. Please contact your dedicated Operations Officer for more information.
Payroll & Compensation
When can I expect to receive my payments?
Payments are made on a monthly basis, or after each rotation. Please refer to your contract for more information or contact your dedicated Operations Officer for clarification.
How are taxes handled for my payments?
Taxes are withheld based on the location of your assignment and the nature of your contract. Please refer to your contract for detailed tax information or contact your dedicated Operations Officer for clarification.
What should I do if there’s an issue with my pay?
If you notice any discrepancies or issues with your payment, please contact your dedicated Operations Officer immediately for resolution.
Do you offer any bonuses or incentives for consultants?
Depending on your assignment and contract, there may be performance-based bonuses or incentives. Details will be outlined in your contract.
Travel and Logistics
How do I arrange travel for my assignment?
Your dedicated Operations Officer will handle all travel arrangements for you, including flights, accommodation, and transportation depending on the terms of your contract.
Who is responsible for covering my travel and accommodation expenses?
Travel and accommodation costs are generally covered by WTS Energy, depending on the terms of your contract. Specific arrangements will be outlined before your assignment starts.
What should I do if I need to change my travel plans?
If you need to modify your travel plans, please notify your dedicated Operations Officer as soon as possible. We’ll do our best to accommodate the changes based on the project requirements and availability.
Health, Safety & Well-being
How does WTS Energy ensure my safety on assignment?
WTS Energy prioritizes safety with the utmost seriousness. Before starting any assignment, we ensure that you are aware of all necessary safety protocols and regulations related to the project.
What should I do if I have an emergency or safety concern during my assignment?
In case of an emergency or safety issue, please contact your on-site supervisor and your dedicated Operations Officer immediately. You can also reach our 24/7 phone line at +31 411650704.
Do you provide any health or wellness benefits for consultants?
Yes, depending on your contract, health insurance and other benefits may be available. Please check your contract details or contact your dedicated Operations Officer for more information.
Miscellaneous
Can I work for other companies while on assignment with WTS Energy?
Depending on the terms of your contract and the nature of your assignment, consulting for other companies may or may not be allowed. Please review your contract or speak with your dedicated Operations Officer for clarification.
What do I do if I want to discontinue my assignment with WTS Energy?
If you decide to leave your assignment, please notify your dedicated Operations Officer as soon as possible. We will ensure the proper steps are taken to wrap up your assignment and make the transition smooth.
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